SERVICES
Includes:
- Program Strategy and Design
- Project Management and Logistics
- Collateral Design and Production
- Document Verification and Management
- Web Platform Design and Hosting
- Secure HIPAA compliant Data Management
- Account and Project Management Support
- Merchandise Fulfillment (U.S. and Global)
- Inbound and Outbound Customer Service
- Pre-Paid Card realization
- Individual Travel Awards
- Group Travel and Events
- Promotional Products
In-house customer service support
- Product questions, shipment inquiries, website support/navigation
- Call tracking database provides our reps with participant inquiry history
- More than 98% of calls are answered within 30 seconds
Online customer service support
- Order status detail—link to carrier’s website upon shipment
- e-mail link to customer service support